The Autogrill Group’s commitment to sustainability began in 2005 with the publication of its first Sustainability Report, which cleared the way for the development of projects based on a sense of corporate responsibility.
In 2007, the Afuture project was established with the goal of building innovative Autogrill locations that would be both environmentally friendly and economically efficient. Over the years, it has evolved into an international breeding ground for ideas, design concepts and best practices to be shared throughout the Group. The Afuture experience has allowed the business to grow and its people to achieve a greater awareness of sustainability issues, by comprehending the value of this process.
In 2011 Autogrill decided to build on this concept by laying out goals for an even more sustainable approach to the business, in the form of the Afuture Roadmap and guidelines for the constant improvement of performance. In 2012 the Group reinforced its monitoring efforts and in 2013 it moved forward with activities designed to improve sustainability on an ongoing basis.
Autogrill’s policy for employees
A clear, structured policy concerning the Group’s relations with its employees gives it a competitive edge, because employees are its human capital: the wealth of skills, competencies and qualifications that make the company stand out.
At any given location, in the act of serving a customer, each employee represents the company and its philosophy, its know-how and the way it treats the environment. By the same token, a satisfied customer is the best advertisement a company can have. That’s why the relationship between the Group and its employees is a strategic asset, fundamental for the creation of value enjoyed by all parties.
To better integrate the regional and international teams and make the most of the Group’s size by leveraging the skills and expertise found in different countries, in 2013 it developed the practical mechanisms needed to enhance the European organizational model designed in 2012. In addition, to improve team integration and reduce language barriers, an online English learning campaign was launched for the European region.
“Feel good?” and “Do you Feel good?”
In the interests of efficient and effective management, Autogrill is always interested in the opinions and suggestions of its stakeholders. Five years ago it launched “Feel good?”, an annual customer satisfaction program designed to achieve a snapshot of the Autogrill customer’s needs and wants and to come up with the right solutions.
In 2012 an online survey called “Do you Feel good?” was created to measure employee engagement. The survey involved 14 countries in Autogrill’s European Food & Beverage business, to identify areas in need of improvement and the most effective ways of getting employees more engaged in their work. In 2013, the results of the customer satisfaction survey were compared with those of the employee engagement survey, showing an interesting correlation between the two indices.
There was also a focus on reading and sharing the results and on empowering the management team, which was involved first-hand in coming up with plans for areas in need of improvement. Specifically, after the results were read and shared, every head office manager and each of the 800 points of sale involved in the survey drew up a plan of action with a number of concrete initiatives aimed at improving one or more aspects considered.
The second edition of “Do you Feel good?” was kicked off in January 2014.
A healthy relationship between company and staff is rooted in care for the individual and his or her wellbeing, both on and off the job. For Autogrill, this means working on two different planes: professional and individual growth, by way of work-life balance initiatives. Regarding the professional plane, the Autogrill Group focuses on selection processes based on aptitudes and skills, training and development plans tailored to employees’ profiles and needs, and international job rotation. To work on these aspects effectively and uniformly, in 2013 Autogrill accelerated the adoption of a single process and a single platform for appraising performance and skills throughout Europe.
As for the “life” part of the work-life balance, Autogrill provides its employees with a broad range of initiatives designed to increase leisure time and spending power (discounts on products and services that differ from country to country: from insurance to online shopping).
Health and safety
Autogrill’s commitment to the health and safety of all employees and consumers translates into prevention, technology, training, and day-to-day monitoring.
Autogrill performs preventive assessments of workplace hazards so it can take the most suitable measures, such as new operating procedures or the purchase of individual protection devices that will eliminate or minimize the risks. To make sure these measures are effective, the type of accidents that occur is constantly monitored, along with the steps taken to mitigate the hazards. Comparable data shows that there has been a significant reduction in accidents over the last three years.
Autogrill and the environment
Environmental issues – climate change, access to clean water, waste disposal, etc. – concern people, organizations and institutions all over the world.
Autogrill believes it is the personal contribution of each individual that makes the difference. Simple, everyday habits can help reduce energy consumption without sacrificing quality of life.
Although the Autogrill Group’s impact on the environment is relatively minor, we feel a responsibility to reduce our consumption of energy and natural resources in favour of clean energies and recycled materials that are friendly to our Earth.
We do this by designing green facilities, properly managing resources and processes, monitoring performance and, above all, enlisting the help of our employees.
Innovation and environmental efficiency
Protecting the environment and conserving energy and water means, first and foremost, consuming less. And consuming less means a commitment from everyone, from those who design our buildings and their plants & systems to those who run our operations day to day.
Given the different contexts in which it works, Autogrill conducts a wide variety of projects on various levels. Below is a summary of some of the projects carried out in 2013 that are especially important in terms of environmental sustainability.
In Italy, Autogrill’s commitment to the environment takes several forms. We showed our finest colors in 2013 with the Villoresi Est location: the Group’s international best practice for sustainable innovation, as it has combined at the local level a number of virtuous solutions and design principles that have since been adopted for other points of sale. This is a 360° sustainability program that is thoroughly compliant with the energy and carbon footprint standards of the Leadership in Energy and Environmental Design (LEED) Protocol, and with the Design for All and Dasa-Rägister standards for the creation of a structure fully accessible to everyone.
Of particular note are the geothermal plant with thermal battery and 420 underground probes; the 350 square meter collector roof that captures solar energy or cold, depending on the season; indoor/ outdoor LED lighting; and the rainwater and groundwater collection system.
In North America, the subsidiary HMSHost is increasingly committed to an eco-sustainable approach to the business, from LEED® certified rest stops on Canadian motorways to a series of telephone seminars with location managers in order to share environmental best practices and learn what sustainability projects have been developed, how they have been conducted, and what results have been achieved by those who have applied them first-hand.
In Spain, “Project Edison” has been underway for a few years now with a view to reducing energy consumption. An important is employee awareness, considered to be the key point to a successful conservation policy. The project includes training courses for location managers, a manual for the proper use of equipment and information on energy consumption, and communication campaigns. In addition, a calendar has been set up for each location to help make the most efficient use of air conditioning and heating.
Autogrill’s possession of environmental certification is a natural consequence of its commitment to the world around us.
The Villoresi Est rest stop in Italy, opened to the public in early 2013, obtained “LEED® NC for RETAIL” (Gold level) during the year: the first time this standard has been achieved in Italy in the Food & Beverage business. This milestone is in addition to the fifteen LEED® certified rest stops in Canada (eleven Silver and four Gold), and the LEED® Silver certified rest stop on the Delaware Turnpike in the United States.
In Italy, ISO 14001 certification has been kept for the environmental management systems of headquarters, the Brianza Sud location and the outlets at Turin airport, as is EMAS certification for HQ and Brianza Sud; both of these certifications were also recognised by the Villoresi Est location.
In Spain, ISO 14001 certification has been kept for the outlets inside the Telefónica building in Madrid.
Keeping tabs through the Sustainability Report
Since 2005 we have been publishing a Sustainability Report, prepared on the basis of international standards set by the Global Reporting Initiative (GRI-G3), and submitted each year (since 2008) to the Board of Directors. The information provided in the Corporate Social Responsibility section is further detailed in that report, which can be downloaded from the Sustainability section at www.autogrill.com.